Question 1

What makes Image Doors different from other garage door companies?

Accepted Answer

Image Doors is the exclusive distributor of Carriage House Doors in Northeast Georgia, offering the most authentic reproduction of antique garage doors found anywhere in the country. Every door is custom handcrafted with meticulous attention to detail, superior quality materials, and authentic decorative accessories. We combine century-old craftsmanship with modern functionality, and include FREE design consultation and removal/disposal of your existing door ($300 value). With 18+ years of experience and a 4.9-star rating, we treat every customer as a close friend.

Question 2

What types of garage doors does Image Doors offer?

Accepted Answer

We specialize in custom carriage house doors available in multiple styles: reclaimed barn wood doors, sapele wood doors, cedar doors, steel overhead doors with carriage styling, swing garage doors, and sliding garage doors. Each door is custom-built to your specifications with your choice of wood species, finish (stained or painted), and decorative hardware including Barcelona, Park City, Cambridge, and Tuscan styles.

Question 3

What areas do you serve?

Accepted Answer

Image Doors serves Milton, Alpharetta, Johns Creek, Roswell, Woodstock, Duluth, Suwanee, Atlanta, Buckhead, Sandy Springs, Dunwoody, Marietta, Cumming, Canton, and most of Metro Atlanta and Northeast Georgia. Contact us at (770) 740-9030 for service availability in your specific location.

Question 4

How long does it take to get a custom garage door installed?

Accepted Answer

Custom carriage house doors typically take 4-8 weeks from order to installation, as each door is handcrafted to your exact specifications. Steel doors may be completed in 2-4 weeks. We'll provide a specific timeline during your free design consultation based on your project requirements and current production schedule.

Question 5

Do you offer free estimates?

Accepted Answer

Yes! We provide a FREE design consultation and quote. During this consultation, we'll discuss your vision, review design options, help you select materials and hardware, and provide a detailed price quote. We also include FREE removal and disposal of your existing garage door (a $300 value) with all installations.

Question 6

Are carriage house doors worth the extra cost?

Accepted Answer

Yes, for most homeowners seeking quality and curb appeal. Garage door replacement offers 102.7% ROI according to Remodeling Cost vs. Value Report. Premium carriage doors last 20-30+ years with proper maintenance, significantly increase home value, and provide stunning visual impact. Our customers consistently report getting compliments and being extremely satisfied with their investment in authentic craftsmanship quality.

Question 7

What wood species are available for custom wood garage doors?

Accepted Answer

We offer several premium wood species including reclaimed barn wood (authentic historical character), sapele (exceptional durability and beauty), red cedar (natural weather resistance), and other hardwoods. Each wood species has unique characteristics. We can help you select the best wood for your specific needs and aesthetic preferences during your free consultation.

Question 8

Can you match my garage door to my home's architectural style?

Accepted Answer

Absolutely! That's our specialty. Whether you have a traditional, contemporary, craftsman, or historical home, we can design and build custom doors that complement your architecture perfectly. We offer various styles, materials, finishes, and decorative hardware options to ensure your garage door enhances your home's curb appeal and authenticity.

Question 9

What is included with installation?

Accepted Answer

Professional installation includes removal and disposal of your existing garage door (FREE - $300 value), installation of your new custom door, all necessary hardware, door alignment and calibration, final inspection, and customer walkthrough. We ensure everything is functioning perfectly before we consider the job complete.

Question 10

Do you offer garage door repair services?

Accepted Answer

Yes, in addition to custom door installations, we provide garage door repair and maintenance services for existing doors. This includes spring replacement, track alignment, panel repair, opener repair, and general maintenance. We service doors we installed as well as doors from other manufacturers. As one customer noted, we even serviced their doors 15+ years after original installation.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, checks, money orders, bank transfers, and cryptocurrency. Typically, we require a 50% deposit upon order with the balance due upon completion and installation. Financing options may be available for qualified buyers.

Question 12

Why won't my garage door close all the way?

Accepted Answer

Common causes include misaligned safety sensors (most common - clean sensors and check alignment), limit settings that need adjustment, damaged or bent tracks, broken or worn springs, or obstructions in the door path. If adjusting sensors and limits doesn't work, or if springs are broken, call a professional. Never attempt to fix springs yourself as they're under extreme tension and dangerous. Call Image Doors at (770) 740-9030 for professional repair service.

Question 13

How long do garage door springs last?

Accepted Answer

Standard garage door springs last approximately 7-10 years or 10,000-20,000 cycles (one cycle = door opening and closing once). High-cycle springs can last 20,000-30,000+ cycles. Factors affecting spring life include usage frequency, spring quality, and environmental conditions. Signs of failing springs include a heavy feeling door, door dropping quickly, visible gaps in spring coils, or squeaking noises. Never attempt to replace springs yourself - always call a professional as springs are under extreme tension.

Question 14

What is the difference between real carriage house doors and carriage style doors?

Accepted Answer

Carriage style doors are standard steel or fiberglass garage doors with decorative vinyl overlays applied to look like carriage doors - mass-produced and not custom. Real carriage house doors (what Image Doors specializes in) are custom handcrafted from authentic wood or premium steel, built as one piece or true panels (not overlays), with genuine functional hardware and completely custom specifications. The difference in authenticity, quality, craftsmanship, and appearance is dramatic, especially up close. Image Doors provides authentic reproduction, not imitations.

Question 15

Do you offer military discounts?

Accepted Answer

Yes, we offer military discounts for active duty service members and veterans. Contact us at (770) 740-9030 for details on current discount programs.

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